Frequently Asked Questions

Answers to Questions Regarding Library Closure Due to COVID -19

Q. Is the library open?

A. YES! The library building is open to the public! Please note that we will be following COVID-19 prevention protocols. To become familiar with our protocols, please visit this page: http://madocpubliclibrary.ca/index.php/home/

Q. What services are you currently offering?

A. The library is open for Grab and Go services. You may browse library materials or use one of 2 available computer kiosks for 1/2 hour. We are also still offering Contact Free Porch Pick-up! All in-person programming is on hiatus, but you can check out our virtual programming on our Facebook page.

Q. How can I keep up-to-date on library information?

A. All updates will be posted on this website and on our social media pages (Facebook and Instagram) . Information will also be provided on Channel 4 on Hastings Cable Vision, and through direct emails to our patrons.

Q. My library materials are due/overdue. Do I need to bring them back?

A. Yes please! All returns must be placed in the dropbox before entering the library. All materials are placed in quarantine for a No fines will be issued during this time, but we would appreciate it if the materials were returned at your earliest convenience.

Q. I returned the items I borrowed. Why are they still showing on my library account?

A. Books are checked in after a one week quarantine period to limit handling by staff.

Q. Are Interlibrary Loan services available?

A. Yes! Please be advised that there may be more of a delay in receiving requested materials, as there are many libraries who haven’t re-initiated this service at this time.

Q. Does my library card work to access online resources?

A. Yes, it does! Your library card provides access to ebooks, audiobooks, and a variety of online health and informational resources for all ages. No card? Contact Tammie at ceo@madocpubliclibrary.ca to sign up via email.

Q. I have more questions. Who can answer them?

A. All of our staff are working hard to answer your questions. You may reach us by phone, email, Facebook messenger, Instagram, or by using the website chat feature (top right). Email and phone information is available in our Staff Directory.

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