Frequently Asked Questions

Answers to Questions Regarding Library Closure Due to COVID -19

Q. Is the library open?

A. As a precaution to help stem the spread of COVID-19, the library building is closed until further notice. Staff are now working in the building and can answer your phone calls.

Q. What services are you currently offering?

A. Library staff are answering phone and email requests for information, troubleshooting, and new cards so patrons can access online resources from home. We are currently ensuring protocols are in place so we can safely offer Contact Free Porch Pick-up soon!

Q. When will the library re-open?

A. The library will wait for guidance from the Province of Ontario before deciding on a date to re-open that will ensure safety of staff and patrons. We now know that libraries are part of Phase 3 of the Provincial Re-opening Plan (we are currently in Stage 1 of Phase 2). You can find more information here: https://www.ontario.ca/page/framework-reopening-our-province-stage-1#section-5

Q. How can I keep up-to-date on library information?

A. All updates will be posted on this website and on our social media pages (Facebook and Instagram) . Information will also be provided on Channel 4 on Hastings Cable Vision, and through direct emails to our patrons.

Q. My library materials are due/overdue. Do I need to bring them back?

A. Our dropbox is now open and you can return your materials at any time. No need to rush. All due dates have been extended. No fines will be issued during this time.

Q. When can I pick up my holds?

A. If you hold was set aside just before the library closed, we will give you a call to confirm you are still interested in borrowing that item. Holds will be provided through our Porch Pick-up service once it is active.

Q. What about my Interlibrary Loan request?

A. All Interlibrary Loan requests and responses have been put on hold during this time. We will re-instate the request when the library fully re-opens Should a request have been delivered to the library just prior to/during shut-down, we will ask for an extension and notify you of availability.

Q. Does my library card work to access online resources?

A. Yes, it does! Your library card provides access to ebooks, audiobooks, and a variety of online health and informational resources for all ages. No card? Contact Tammie at ceo@madocpubliclibrary.ca to sign up via email.

Q. Will library services be the same when you re-open?

A. Your library experience will be quite different for a while, but we are happy to be working towards being able to safely serve you in person again! Physical distancing protocols will be in place and some services like group programming will be on hold. We can assure you that we will continue to do our best to serve you while ensuring your safety and that of our staff.

Q. I have more questions. Who can answer them?

A. All of our staff are working hard to answer your questions. You may reach us by phone, email, Facebook messenger, Instagram, or by using the website chat feature (top right). Email and phone information is available in our Staff Directory.

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